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14 May, 05:32

Janet was given the authority by her manager to handle customer requests as she saw fit and was allowed to make decisions to quickly respond to customer complaints. this is an example of

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  1. 14 May, 06:04
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    Employee empowerment entails giving an employee a certain level of authority and responsibility in terms of decision making concerning their allocated tasks in the organisation. Therefore, Janet being given the authority by her manager to handle customer requests based on her own understanding and make decision is an example of Empowerment.
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