You consider the situation, roll up your sleeves and get to work. what should be the first steps you take in obtaining the information you need in order to solve tristate's problem?

Setting up a meeting with marketing and other involved parties in order to define the problem that needs to be solved is one of the first steps that should be taken in acquiring the information you wish to get in order to solve Tristate’s problem You got off to a good start by choosing to define the problem before you started examining data or seeking new information