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3 July, 18:10

When addressing a caller with a highly sensitive and personal issue, it is important to ... ?

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  1. 3 July, 19:05
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    When addressing a caller with a highly sensitive and personal issue, it is important to listen carefully to the information that the caller is given to you, in order to avoid repetitions. It is also useful to make sure to have understood properly making spelling to avoid mistakes. The tone should be calm and quiet, in order to assure that the caller has understood everything.
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