Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company's most important clients. Although John's job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John's performance

The correct answer is Recency error.

Explanation:

Focus on the most recent performance evaluated: The evaluators can be guided by the most recent actions and / or attitudes, whether negative or positive, without considering the history of the collaborators. This error can give an unfair result and nothing representative.

A recency error is an inaccuracy or failure in the performance evaluation or job interview, caused by the dependence of the evaluator or the interviewer on the most recent events of the employee or applicant behavior.