Which of the following describes the process by which radical changes needed to meet higher customer expectations can be achieved

Information management and modification

Standard operating procedure (SOP) alignment

Business process reengineering

Strategic planning

correct option is Business process reengineering

Explanation:

solution

the correct answer is Business process re-engineering because business process re-engineering is a radical re-design of the business process for getting improvement in the critical aspect as like it quality and cost and service etc.

and it is focusing on analysis and design of workflow

so correct option is Business process reengineering