American Express Company is a major financial services company, noted for its American Express® card. Below are some of the performance measures used by the company in its balanced scorecard follow:
Average card member spending
Cards in force
Earnings growth
Hours of credit consultant training
Investment in information technology
Number of card choices
Number of Internet features
Number of merchant signings
Number of new card launches
Return on equity
Revenue growth
For each measure, identify whether the measure best fits the innovation, customer, internal process, or financial dimension of the balanced scorecard.
Answers (1)
Know the Answer?
Not Sure About the Answer?
Get an answer to your question ✅ “American Express Company is a major financial services company, noted for its American Express® card. Below are some of the performance ...” in 📙 Business if there is no answer or all answers are wrong, use a search bar and try to find the answer among similar questions.
Search for Other Answers
You Might be Interested in
On July 1, 2014, Livingston Corporation, a wholesaler of manufacturing equipment, issued $46,000,000 of 20-year, 10% bonds at a market (effective) interest rate of 11%, receiving cash of $42,309,236.
Answers (1)
Suppose the Board of Directors of The Staten Island Suppliers Co. announces on October 4th that the regular quarterly dividend of 50 cents per share will be payable to the holders of record at the close of business on November 15th 2019.
Answers (1)
2. Mr. Bryan will purchase gifts for his 6 sons, Plus a gift for his daughter costing $1236. If he budgeted $135 for all of the purchases, what is the maximum amount he can spend on each of his sons' gifts
Answers (1)
Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan's employees are:
Answers (2)
Frances, an executive with GMO Seed & Feed, Inc., has to decide whether to market a product that could offer substantial benefits but might also have potentially serious side effects for a small percentage of users.
Answers (1)
New Questions in Business
An American manufacturer has been asked to provide construction equipment to a foreign government. The contract is for a sizable amount, so the manufacturer wants to protect itself should the foreign government refuse to pay for the equipment once
Answers (1)
Use the following information to answer the next three questions. Periods Future Value of $1 at 12 Percent Future Value of Ordinary Annuity of $1 at 12 Percent Present Value of $1 at 12 Percent Present Value of Ordinary of $1 at 12 Percent 1 1.120 1.
Answers (1)
The primary aim of an informative speech is to Multiple Choice modify the attitudes of the audience. explain why listeners should change their behavior. offer reasons for supporting a new policy. convey knowledge or information.
Answers (1)
The more management relies on formal, collective, sequential, fixed, and serial socialization programs and emphasize divestiture, the more likely newcomers' differences will be stripped away and replaced by standardized predictable behaviors. 1.
Answers (1)
Based on the circle graph, about how many dollars does the federal government expect to spend on health that year? a. $8.3 billion c. $230 billion b. $141 billion d. $13.5 billion
Answers (1)