A regional tax office has an average of 80 taxpayers per hour arriving at the centre. Everybody must register with the receptionist. On average 15 people are waiting to see the receptionist and 48 people are through reception and are waiting to see a taxation representative. The receptionist takes an average of 5 minutes per person. When a person has met with the representative, an average of 80% will be classified as having a minor problem, in which case it will be resolved in an average time of 10 minutes. The remaining cases will be classified as having a major problem and they will spend an average of 40 minutes with the representative. On average, how long, in minutes, does a person spend in the tax centre
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