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17 July, 18:19

The new hotel manager asked the chef, "Are you sure you know how to cook Beef Wellington?" Which of the service dimensions was the hotel manager expressing concern about?

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  1. 17 July, 19:41
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    Answer: Reliability

    Explanation: Reliability refers to being trustworthy or being capable of performing well. In business reliability dimension the focus of the management is to make sure that the assets or the human resource is capable enough of performing the job assigned to it.

    In the given case, the new hotel manager is making sure the chef is qualified and capable for performing up to the expectations.

    Thus, we can conclude that hotel manager is expressing about reliability dimension.
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