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22 December, 08:57

Which are characteristics to consider when defining a service

Services require payment

Services are intangible activities

Services are tangible activities

Services are physical items

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Answers (2)
  1. 22 December, 09:15
    0
    Services are intangible activities

    Services require payment

    Explanation:

    I just took the test now and got it right
  2. 22 December, 10:20
    0
    The best answer to the question is (B) services are intangible activities.

    Unlike products, services are intangible activities, which makes it difficult for potential customers to know whether a service would be good or not before purchase. It's very easy for customers to feel like they can't tell the quality of service prior to transaction - which is a challenge that a service provider would face and needs to manage.
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