Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?

Entitlement processes, contracts, milestones, and milestone actions.

Entitlement is should be the first process as it is the start of the whole process then comes the contact process. All needs to be completed so we will go forward or there might be other challenges in the long term. If these things are finished then the goals are met. The accomplishments of the company can be reached through benchmarks. Now since records are meant to be broken miles stone will be followed by milestone action.